Golf Science Warranties and Guarantees .

Congratulations on your purchase of custom golf shafts from Golf Science! We take immense pride in being recognised as an ACCRA “Top 50 Shaft Technologist” for 2023. This prestigious honour is a testament to our commitment to excellence and innovation in golf shaft technology. We strive to ensure that our customers have complete confidence in their purchases, which is why we offer robust warranties and guarantees tailored to meet your needs.
 
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Our Commitment to Quality

At Golf Science, we understand that investing in golf equipment is a significant decision. That’s why we stand firmly behind the products we sell. We aim to provide not only superior products but also peace of mind through our comprehensive warranty coverage. Our warranty policies are aligned with the industry standards set by leading brands, ensuring you receive the quality and service you deserve.

Warranty Coverage

Golf Science offers a 3-year limited warranty from the date of purchase on all golf shafts. This warranty is designed to cover defects in materials and workmanship under normal use conditions. If your golf shaft exhibits any manufacturing defects or material failures during the warranty period, Golf Science will repair or replace the defective part at no additional cost to you.
 

What is Covered

Manufacturing Defects

If your golf shaft has any manufacturing defects that affect its performance, these will be covered under our warranty.

Material Failures

Any failures in the material integrity affecting performance are included in the warranty coverage.

What is NOT Covered

While we strive to provide comprehensive warranty coverage, certain exclusions apply:

Misuse or Abuse

Damage resulting from misuse, abuse, or improper care will not be covered.

Normal Wear and Tear

Scratches, dents, or nicks that occur over time due to regular use are considered normal wear and tear and are not covered under warranty.

Unauthorised Modifications

Any damage resulting from modifications or alterations not authorised by Golf Science will void the warranty.

Loss or Theft

Unfortunately, losses due to theft or misplaced items are not covered.

Warranty Claim Process

Should you encounter an issue with your golf shaft that you believe falls under our warranty, the claim process is straightforward. Follow these steps:
 
STEP 1

Contact Us

Reach out to our customer service team at 021 511 9066 or email us at info@golfscience.co.za.

STEP 2

Provide Details

When you contact us, please include a detailed description of the issue along with your proof of purchase.

STEP 3

Review Process

Our team will review your claim and respond promptly, typically within 48 hours.

STEP 4

Repair or Replacement

If your claim is approved, we will repair or replace the defective part at no additional cost to you.

Brand-Specific Guarantees

In addition to our own warranty, we partner with some of the leading brands in the golf industry, each offering their own warranties. Here are some examples:
 

Offers a 1-year warranty on all clubs, ensuring quality and performance.

Provides a 2-year warranty on most products, along with a commitment to customer satisfaction.

Known for their no-nonsense warranty for manufacturing defects, Ping promises repair or replacement as needed, reflecting their confidence in their products.

Both brands provide warranties ranging from 1 to 2 years on their equipment, demonstrating their dedication to quality and customer care.

Warranties are essential in the golf industry as they offer consumers protection against defects and failures that may arise from the manufacturing process. They are not only a promise of quality but also a testament to the manufacturer’s confidence in their product. A solid warranty can make a significant difference in your purchasing decision and enhances your overall satisfaction with the product.

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Contact Us

If you have any questions regarding our warranties, guarantees, or need assistance with a product, please don’t hesitate to contact us. We are here to help you with any inquiries you may have.
 
Phone: 021 511 9066
Email: info@golfscience.co.za
 
Thank you for choosing Golf Science. We look forward to helping you achieve your golfing potential!
 
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